Returns and exchanges

How returns, exchanges and special orders work at Fremont Hair Extensions.

Unopened hair

Hair that is unopened with the seal intact can be returned within 14 days of pickup or delivery. The customer pays return shipping. Refunds go back to the original payment method once we receive and check the hair.

Opened or installed hair

For hygiene reasons, opened hair and hair that has been installed, cut, colored or washed is final sale.

Special order colors

Special order shades are exchange only. Unopened packs with the seal intact can be exchanged for another shade or method within 14 days.

Not sure of your shade?

Use our free color match by photo or in studio before you order and we will confirm the shade with you before sending a payment link.

How to start a return

Call or text (510) 491 9651 with your order reference and we will send return instructions.

Fremont Hair Extensions, private studio at 2033 Gateway Pl, 5th Floor, San Jose, CA 95110, about 15 minutes from Fremont. By appointment, 10am to 7pm daily. Phone (510) 491 9651.